Store Sales Leader: Customer Experience & Growth

michaels; Middlebrook Hills (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Employee Discounts

Health, dental, vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Telemedicine services

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Germantown, MD area to lead a high-performing store team. You will drive selling behaviors, customer experience, and store operations while coaching staff for consistency, brand standards, and KPI achievement.

Responsibilities include managing SOP adherence, POS accuracy, and loyalty program enrollment. The role requires 3+ years of retail leadership and involves nights, weekends, and early mornings in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards
• Drive KPIs through coaching, customer focus, and day-to-day execution
• Provide Manager-on-Duty coverage and maintain floor leadership
• Oversee POS, Self-Checkout and omni-channel order fulfillment
• Promote loyalty programs and drive customer retention
• Coach team members and support training and asset protection practices

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the Germantown, MD area to lead a high-performing store team. You will drive selling behaviors, customer experience, and store operations while coaching staff for consistency, brand standards, and KPI achievement.

Responsibilities include managing SOP adherence, POS accuracy, and loyalty program enrollment. The role requires 3+ years of retail leadership and involves nights, weekends, and early mornings in a fast-paced environment.