Store Sales Leader & Customer Experience Coach

Michaels Stores; Ventura (CA); On-site; USD 2,445,000 - 3,182,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Flex spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance

Employee discounts

Partner discounts

Job summary

Michaels Stores in Ventura, CA seeks a Sales Manager to lead front-end and service operations, champion a high-performing selling culture, and drive strong sales results. You will coach teams on customer-focused selling and ensure SOPs, brand standards, and operational expectations are followed.

The role emphasizes coaching, daily execution, and leadership in a fast-paced store environment, with focus on customer experience and loyalty program enrollment. Evening and weekend shifts are required.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching staff to improve customer experience and sales performance.
• Ability to manage SOPs and company programs ensuring compliance.

Responsibilities

• Lead front-end and service operations to deliver selling behaviors and brand standards.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel service including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

POS proficiency

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Ventura, CA seeks a Sales Manager to lead front-end and service operations, champion a high-performing selling culture, and drive strong sales results. You will coach teams on customer-focused selling and ensure SOPs, brand standards, and operational expectations are followed.

The role emphasizes coaching, daily execution, and leadership in a fast-paced store environment, with focus on customer experience and loyalty program enrollment. Evening and weekend shifts are required.