Retail Sales Manager: Lead Team & Customer Experience

The Michael's Companies; California (MO); Hybrid; USD 25,000 - 32,000; Full time

Job summary

The Michaels Companies in Ventura, CA is seeking a Sales Manager to lead a high-performing selling culture, overseeing front-end and service operations, ensuring adherence to SOPs and brand standards.

You will coach the team to achieve key sales and service KPIs, manage POS and checkout processes, and oversee in-store programs such as loyalty, protection plans, and omni-channel services to deliver a superior customer experience.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead selling culture and brand standards.
• Strong coaching and customer service focus.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure legal and policy compliance.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide MOD coverage and maintain store operations, service standards, and assets protection.

Skills

Retail leadership

Customer service

Coaching

Job description

The Michaels Companies in Ventura, CA is seeking a Sales Manager to lead a high-performing selling culture, overseeing front-end and service operations, ensuring adherence to SOPs and brand standards.

You will coach the team to achieve key sales and service KPIs, manage POS and checkout processes, and oversee in-store programs such as loyalty, protection plans, and omni-channel services to deliver a superior customer experience.