Store Sales Leader & Customer Experience Champion

Michaels Stores; Wilton (CT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager in Wilton, CT to lead a high-performing team and drive strong sales with a focus on customer experience. The role oversees front-end operations, POS checkout, and in-store programs, ensuring brand standards and operational consistency.

Responsibilities include coaching staff, implementing SOPs, managing Loyality, and supporting BOPIS/Same Day Delivery while promoting protection plans and services. 3+ years of retail leadership required.

Qualifications

• 3+ years retail leadership experience.
• Experience guiding front-end and service operations.
• Proven ability to coach customer-focused selling behaviors.

Responsibilities

• Lead store team to execute SOPs, standards and policies.
• Drive sales using customer-focused coaching and omni-channel initiatives.
• Oversee POS, self-checkout, and in-store programs to ensure smooth operations.

Skills

Retail leadership

Customer experience

Operations management

Staff development

POS knowledge

Tools

POS systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager in Wilton, CT to lead a high-performing team and drive strong sales with a focus on customer experience. The role oversees front-end operations, POS checkout, and in-store programs, ensuring brand standards and operational consistency.

Responsibilities include coaching staff, implementing SOPs, managing Loyality, and supporting BOPIS/Same Day Delivery while promoting protection plans and services. 3+ years of retail leadership required.