Store Sales Leader | Customer Experience Champion

Michaels; Wilton (AL); Presencial; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Employee discounts

Descripción de la vacante

Michaels in Wilton, CT is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. This role oversees front-end and service operations, ensuring adherence to SOPs, brand standards, and operational expectations.

You will coach and develop team members, manage POS and Self-Checkout, promote loyalty programs, and coordinate in-store programs from balloons to framing services.

Formación

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Experience coaching staff to deliver strong customer experience.

Responsabilidades

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and maintain store conditions.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and store leadership.
• Oversee POS and Self-Checkout system use and support transactions.
• Drive in-store programs and events and loyalty enrollment.
• Promote protection plans and Extend services.
• Drive omni-channel service and order fulfillment.
• Train and develop team members through onboarding and ongoing coaching.
• Support asset protection and shrink reduction.

Conocimientos

Retail leadership

Customer service coaching

Front-end operations

Herramientas

POS systems

Self-Checkout systems

Descripción del empleo

Michaels in Wilton, CT is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. This role oversees front-end and service operations, ensuring adherence to SOPs, brand standards, and operational expectations.

You will coach and develop team members, manage POS and Self-Checkout, promote loyalty programs, and coordinate in-store programs from balloons to framing services.