Store Sales Leader and Customer Experience Champion

michaels; Texas; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels Stores in Wichita, KS seek a Sales Manager to lead a high-performing team and champion a customer-focused selling culture. You will oversee front-end operations, coaching staff to meet brand standards and sales KPIs, while ensuring efficient day-to-day execution and exceptional service.

Responsibilities include managing POS systems, guiding in-store events, and promoting loyalty programs. The role requires leadership experience and a commitment to operational excellence in a dynamic

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure strong customer experience.
• Coach team on selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and protection plans to customers.
• Train and develop team members across departments.

Skills

Retail leadership

Customer service

Tools

POS systems

Job description

Michaels Stores in Wichita, KS seek a Sales Manager to lead a high-performing team and champion a customer-focused selling culture. You will oversee front-end operations, coaching staff to meet brand standards and sales KPIs, while ensuring efficient day-to-day execution and exceptional service.

Responsibilities include managing POS systems, guiding in-store events, and promoting loyalty programs. The role requires leadership experience and a commitment to operational excellence in a dynamic