Store Sales Lead — Service & Growth

Total Wine & More; Silverdale (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Discounted home and auto insurance

Job summary

Total Wine & More in Washington state is seeking a Supervisor to partner with store management in growing our brand. You will lead service, merchandising, and front-end operations to drive sales and KPIs while upholding alcohol regulations and safety.

The role emphasizes coaching, training your team, and delivering exceptional customer experiences in a dynamic retail environment with flexible scheduling.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer service

Coaching peers

POS familiarity

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Washington state is seeking a Supervisor to partner with store management in growing our brand. You will lead service, merchandising, and front-end operations to drive sales and KPIs while upholding alcohol regulations and safety.

The role emphasizes coaching, training your team, and delivering exceptional customer experiences in a dynamic retail environment with flexible scheduling.