Store Manager: Lead Team, Deliver Customer Experience

Michaels Stores; Fairfax (VA); On-site; USD 80,300 - 107,100; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels Stores in Fairfax, VA is seeking a Store Manager to lead a team, own KPI delivery, and ensure outstanding customer experiences in line with the Michaels brand promises.

The role emphasizes managing operations, staffing, coaching, performance management, and cross-training across departments, with duties including MOD coverage and ensuring SOPs and safety standards are met.

Must be able to work nights, weekends and holidays as needed.

Qualifications

• 5+ years of retail leadership experience with inventory management, merchandising and customer service excellence.
• 2+ years of direct supervision of a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all store operations to meet SOPs and company standards; ensure team adherence to policies and budget targets.
• Deliver sales and KPI results; drive customer brand promises and shrink/safety programs; train, coach and develop team members.

Skills

Leadership

Retail Management

Team Supervision

Customer Service

Job description

Michaels Stores in Fairfax, VA is seeking a Store Manager to lead a team, own KPI delivery, and ensure outstanding customer experiences in line with the Michaels brand promises.

The role emphasizes managing operations, staffing, coaching, performance management, and cross-training across departments, with duties including MOD coverage and ensuring SOPs and safety standards are met.

Must be able to work nights, weekends and holidays as needed.