Store Sales & Customer Experience Leader

Michaels; Trenton (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels in Trenton, NJ is seeking a Sales Manager to lead the store’s selling culture and deliver strong sales and exceptional customer service. You will supervise front-end and service operations, ensuring adherence to SOPs, policies, and brand standards while coaching the team for consistent performance.

The role requires hands-on leadership, customer focus, and the ability to manage daily operations including POS, checkout, and in-store programs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Oversee front-end and service operations to ensure brand standards and SOPs.

Skills

Retail leadership

Customer service

Job description

Michaels in Trenton, NJ is seeking a Sales Manager to lead the store’s selling culture and deliver strong sales and exceptional customer service. You will supervise front-end and service operations, ensuring adherence to SOPs, policies, and brand standards while coaching the team for consistent performance.

The role requires hands-on leadership, customer focus, and the ability to manage daily operations including POS, checkout, and in-store programs.