Store Growth & Customer Experience Lead

Michaels; Princeton (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) plan

Medical coverage

Job summary

Michaels is seeking a Sales Manager to lead a high-performing selling culture at the Trenton-Princeton, NJ store. You will guide front-end and service operations, coach the team on Customer Experience, and ensure strong adherence to SOPs and brand standards.

The role emphasizes coaching, accountability, and driving omni-channel fulfillment. You will oversee POS and Self-Checkout, BOPIS/same-day delivery, and in-store events while promoting loyalty programs and protection plans to boost sales and

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach team on Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Oversee front-end and service operations, POS usage, and omni-channel services.
• Promote loyalty program and drive protection plan adoption.

Skills

Retail leadership

Customer service

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager to lead a high-performing selling culture at the Trenton-Princeton, NJ store. You will guide front-end and service operations, coach the team on Customer Experience, and ensure strong adherence to SOPs and brand standards.

The role emphasizes coaching, accountability, and driving omni-channel fulfillment. You will oversee POS and Self-Checkout, BOPIS/same-day delivery, and in-store events while promoting loyalty programs and protection plans to boost sales and