Store Sales & Customer Experience Leader

Socket.dev; Murfreesboro (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Various voluntary insurance options

Employee discounts

Job summary

The Michaels Companies Inc. in Murfreesboro, TN is seeking a Sales Manager to lead a high-performing store team, champion selling culture, and deliver strong sales and customer experience.

You will oversee front-end and service operations, coach staff, and ensure SOPs, POS efficiency, and omni-channel services like BOPIS and Delivery.

This role requires 3+ years of retail leadership and offers a comprehensive benefits package including 401(k), health, dental, vision, and tuition assistance.

Qualifications

• Minimum 3+ years retail leadership experience.
• Strong focus on customer experience and coaching.
• Ability to manage front-end and service operations.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure store policy adherence and conditions.
• Model customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS, Self-Checkout and omni-channel services.
• Drive loyalty program enrollment and protection services.
• Develop team through onboarding and training.
• Maintain asset protection and shrink-reduction.

Skills

Retail leadership

Customer coaching

Operational excellence

Team development

Omni-channel service

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Murfreesboro, TN is seeking a Sales Manager to lead a high-performing store team, champion selling culture, and deliver strong sales and customer experience.

You will oversee front-end and service operations, coach staff, and ensure SOPs, POS efficiency, and omni-channel services like BOPIS and Delivery.

This role requires 3+ years of retail leadership and offers a comprehensive benefits package including 401(k), health, dental, vision, and tuition assistance.