Retail Sales Manager — Elevate Customer Experience

Michaels; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels is seeking a Sales Manager for our Nashville store to lead front-end and service operations, drive sales results and deliver an engaging customer experience. You will coach teams on selling behaviors, uphold brand standards, and ensure efficient day-to-day execution across all departments.

In this role you will oversee POS and Self-Checkout, manage omni-channel services like BOPIS and Same Day Delivery, and partner with leadership to achieve KPIs while maintaining a safe, productive

Qualifications

• 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer experience focus and coaching ability.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach team on selling behaviors, brand standards and operational excellence.
• Ensure execution of SOPs, policies and standards and hold team accountable.

Skills

Retail leadership

Customer service

POS systems

Tools

POS systems

Job description

Michaels is seeking a Sales Manager for our Nashville store to lead front-end and service operations, drive sales results and deliver an engaging customer experience. You will coach teams on selling behaviors, uphold brand standards, and ensure efficient day-to-day execution across all departments.

In this role you will oversee POS and Self-Checkout, manage omni-channel services like BOPIS and Same Day Delivery, and partner with leadership to achieve KPIs while maintaining a safe, productive