Store Sales Leader: Elevate Customer Experience & Results

Michaels; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401k with match

Medical coverage

Dental coverage

Job summary

Michaels in Chattanooga, TN is seeking a Sales Manager to lead a high-performing store team, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, POS systems, and in-store events while upholding brand standards.

You will coach associates, maintain SOP compliance, and champion omni-channel services such as BOPIS and same-day delivery. This role requires 3+ years of leadership in retail and the ability to work nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and sales skills.
• Ability to coach and develop store teams.

Responsibilities

• Lead and manage SOPs and company programs to ensure compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and self-checkout systems.
• Oversee events and store programs (e.g., balloons, parties).
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Train and develop team members across departments.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer experience

Team coaching

Store operations

Tools

POS systems

Job description

Michaels in Chattanooga, TN is seeking a Sales Manager to lead a high-performing store team, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, POS systems, and in-store events while upholding brand standards.

You will coach associates, maintain SOP compliance, and champion omni-channel services such as BOPIS and same-day delivery. This role requires 3+ years of leadership in retail and the ability to work nights, weekends, and early mornings.