Store Sales & Customer Experience Leader

Socket.dev; Brighton (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels Companies Inc. is seeking a Store Manager to lead a high-performing retail team in a dynamic environment. You will champion customer experience, uphold brand standards, and oversee front-end and service operations, ensuring strong sales and service KPIs.

You will coach teams across SOPs, loyalty programs, and omni-channel services such as BOPIS and Same Day Delivery, while managing POS operations and training to maintain operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations and maintaining brand standards.
• Experience coaching customer-focused selling behaviors.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, maintaining store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems for smooth transactions.
• Oversee in-store programs and events including Balloon and Knit & Sew Shop activities.
• Promote Loyalty Rewards Program to drive retention and repeat visits.
• Drive sales and omni-channel service, including BOPIS and Same Day Delivery.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.
• Support Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer experience

Coaching

POS operations

Tools

POS systems

Self-Checkout

Job description

Michaels Companies Inc. is seeking a Store Manager to lead a high-performing retail team in a dynamic environment. You will champion customer experience, uphold brand standards, and oversee front-end and service operations, ensuring strong sales and service KPIs.

You will coach teams across SOPs, loyalty programs, and omni-channel services such as BOPIS and Same Day Delivery, while managing POS operations and training to maintain operational excellence.