Retail Sales Leader & Customer Experience Champion

Michaels Stores; Superior (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

The Michaels Stores location is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales while delivering an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure adherence to SOPs and brand standards across the store.

Responsibilities include coaching, MOD coverage, POS systems, and omni-channel service, with focus on loyalty programs, events, and framing services where applicable.

Qualifications

• 3+ years retail leadership experience.
• Strong coaching and customer service focus.
• Ability to manage store operations and SOP adherence.

Responsibilities

• Lead front-end and service operations to ensure brand standards and selling behaviors.
• Coach team to improve conversion and customer satisfaction.
• Provide MOD coverage and ensure smooth day-to-day execution.
• Manage POS and Self-Checkout accuracy and efficiency.
• Oversee events and programs (Balloons, Birthday parties, Loyalty program).

Skills

Retail leadership

Customer service

Team coaching

Job description

The Michaels Stores location is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales while delivering an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure adherence to SOPs and brand standards across the store.

Responsibilities include coaching, MOD coverage, POS systems, and omni-channel service, with focus on loyalty programs, events, and framing services where applicable.