Store Pro: Automotive Parts Specialist & Customer Care

Genuine Parts Company; Chewelah (WA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality experience. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and strong customer engagement.

It offers an entry point or growth path within the organization, with responsibilities spanning order fulfillment, logistics, and teamwork in a

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills essential.
• Customer-focused mindset with good listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate deliveries and support efficient logistics and fulfillment operations.
• Perform general housekeeping and organizational tasks to maintain a safe store environment.
• Assist with inventory control activities including receiving, stocking, cycle counts, and maintaining inventory records.
• Contribute to store operations and team support tasks to optimize performance and efficiency.
• Support continuous improvement initiatives related to store processes and standards.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Listening skills

Problem-solving abilities

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality experience. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and strong customer engagement.

It offers an entry point or growth path within the organization, with responsibilities spanning order fulfillment, logistics, and teamwork in a