Automotive Parts Specialist & Customer Experience Pro

Genuine Parts Company; Salem (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off (PTO)

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company (NAPA) is hiring for a Store Pro, serving as the primary customer contact in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and customer engagement.

The role offers an entry point or growth path within the organization, with starting hourly pay and opportunities for advancement.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.

Skills

Customer service mindset

Communication skills

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Job description

Genuine Parts Company (NAPA) is hiring for a Store Pro, serving as the primary customer contact in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and customer engagement.

The role offers an entry point or growth path within the organization, with starting hourly pay and opportunities for advancement.