Automotive Parts Specialist - Customer Solutions

Genuine Parts Company; Pickford (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Store Pro at Genuine Parts Company (NAPA) delivers high-quality customer experience in-store, offering automotive parts solutions to retail and wholesale customers. You will use product knowledge to assist customers, process transactions, and support ongoing store operations.

This role emphasizes responsive service, accuracy in parts identification, teamwork, inventory handling, and adherence to store standards to drive loyalty and store performance.

Qualifications

• Strong communication skills (verbal and written)
• Customer-focused mindset with problem-solving abilities
• Willingness to learn automotive parts and technology systems

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow

Skills

Verbal and written communication

Customer service mindset

Willingness to learn automotive parts

Education

High School Diploma or GED

ASE Certification (preferred)

Tools

POS systems

Inventory/catalog tools

Communication devices

Job description

The Store Pro at Genuine Parts Company (NAPA) delivers high-quality customer experience in-store, offering automotive parts solutions to retail and wholesale customers. You will use product knowledge to assist customers, process transactions, and support ongoing store operations.

This role emphasizes responsive service, accuracy in parts identification, teamwork, inventory handling, and adherence to store standards to drive loyalty and store performance.