In-Store Automotive Parts Pro & Customer Expert

Genuine Parts Company; Owatonna (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary customer contact in a NAPA retail location. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

The role offers a strong entry point or growth path within the organization, with responsibilities spanning parts identification, POS operations, and delivery coordination in a fast-paced

Qualifications

• High School Diploma or GED
• Valid Driver’s License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems
• Experience in automotive, retail, or parts environment (preferred)
• Hands-on experience with vehicle repair or maintenance (preferred)
• Knowledge of inventory or cataloging systems (preferred)
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments (preferred)
• ASE Certification (not required, preferred)

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary customer contact in a NAPA retail location. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

The role offers a strong entry point or growth path within the organization, with responsibilities spanning parts identification, POS operations, and delivery coordination in a fast-paced