Store Pro: Automotive Parts Expert & Customer Champion

NAPA Auto Parts; Colfax (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Colfax, CA is seeking a Store Pro to serve as the primary contact for customers in-store, delivering high-quality automotive parts solutions and engaging experiences. You will support both retail and wholesale customers, contribute to store performance through product knowledge and responsiveness, and grow within the organization.

The role emphasizes customer service, accuracy in order fulfillment, teamwork, and adherence to store processes.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Willingness to learn automotive parts

Driver's license

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Colfax, CA is seeking a Store Pro to serve as the primary contact for customers in-store, delivering high-quality automotive parts solutions and engaging experiences. You will support both retail and wholesale customers, contribute to store performance through product knowledge and responsiveness, and grow within the organization.

The role emphasizes customer service, accuracy in order fulfillment, teamwork, and adherence to store processes.