Automotive Parts Specialist: Customer-First Store Pro

Genuine Parts Company; Wyoming (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

Genuine Parts Company, doing business as NAPA in stores, seeks a Store Pro to be the primary customer contact in retail locations. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

You will operate POS and catalog systems, assist with inventory and order fulfillment, and help maintain a welcoming, safe store environment while driving loyalty and high

Qualifications

• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication

Customer service

Interpersonal skills

Problem solving

Teamwork

Education

High School Diploma or GED

Valid Driver’s License

Job description

Genuine Parts Company, doing business as NAPA in stores, seeks a Store Pro to be the primary customer contact in retail locations. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

You will operate POS and catalog systems, assist with inventory and order fulfillment, and help maintain a welcoming, safe store environment while driving loyalty and high