Automotive Parts Pro & Customer Solutions

Genuine Parts Company; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company’s NAPA Store Pro role focuses on delivering an outstanding customer experience by providing accurate automotive parts solutions for both retail and wholesale customers. The position emphasizes product knowledge, efficient order fulfillment, and responsive service in a fast-paced retail environment.

The Store Pro collaborates with the Store Manager and Sales team to meet store performance goals, assists with inventory and logistics, and supports seamless store operations.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving ability.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer service

Problem-solving

Team player

Willingness to learn

Education

High School Diploma or GED

Job description

Genuine Parts Company’s NAPA Store Pro role focuses on delivering an outstanding customer experience by providing accurate automotive parts solutions for both retail and wholesale customers. The position emphasizes product knowledge, efficient order fulfillment, and responsive service in a fast-paced retail environment.

The Store Pro collaborates with the Store Manager and Sales team to meet store performance goals, assists with inventory and logistics, and supports seamless store operations.