Store Pro: Auto Parts Expert & Customer Champion

Genuine Parts Company; Killeen (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Genuine Parts Company Store Pro is a customer-facing role in a retail store, representing the NAPA brand and delivering automotive parts solutions with a high-quality customer experience.

The role supports both retail and wholesale customers, leveraging product knowledge to assist shoppers and drive store performance. It offers a strong entry point or growth path within the organization, requiring a customer-focused mindset and proactive service.

Qualifications

• High School Diploma or GED is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Customer service

Communication

Problem solving

Team player

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Communication devices

Job description

Genuine Parts Company Store Pro is a customer-facing role in a retail store, representing the NAPA brand and delivering automotive parts solutions with a high-quality customer experience.

The role supports both retail and wholesale customers, leveraging product knowledge to assist shoppers and drive store performance. It offers a strong entry point or growth path within the organization, requiring a customer-focused mindset and proactive service.