Auto Parts Store Pro — Customer Champion & Solutions

Genuine Parts Company; Franklin (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Employee stock plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company, operating the NAPA brand, seeks a Store Pro to be the primary in-store contact for customers, delivering a high-quality automotive parts experience and solutions to retail and wholesale customers.

You will apply product knowledge, operate POS and catalog tools, support inventory and fulfillment, and build relationships to drive loyalty, while contributing to store performance through energetic service and teamwork.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company, operating the NAPA brand, seeks a Store Pro to be the primary in-store contact for customers, delivering a high-quality automotive parts experience and solutions to retail and wholesale customers.

You will apply product knowledge, operate POS and catalog tools, support inventory and fulfillment, and build relationships to drive loyalty, while contributing to store performance through energetic service and teamwork.