Store Ops Leader — Assistant General Manager

Wawa, Inc.; Indianapolis (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Store discounts

Education assistance

Job summary

Wawa, Inc. in Indianapolis-area stores is seeking an Assistant General Manager (AGM) to lead daily operations, develop the team, and drive results. You’ll oversee performance, profitability, and the hiring, training, and growth of Customer Service Associates.

Join a hands-on leadership role with responsibilities from scheduling to ensuring safety and quality standards, plus monthly bonus incentives. We offer comprehensive benefits and a supportive team culture.

Qualifications

• Proven leadership experience in food service or retail
• Strong background in store operations: staffing, training, scheduling, cost control
• Flexible availability, including weekends and holidays
• Excellent communication and interpersonal skills

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

Skills

Leadership

Training

Customer service

Communication

Scheduling

Store operations

Education

High School Diploma or GED

Job description

Wawa, Inc. in Indianapolis-area stores is seeking an Assistant General Manager (AGM) to lead daily operations, develop the team, and drive results. You’ll oversee performance, profitability, and the hiring, training, and growth of Customer Service Associates.

Join a hands-on leadership role with responsibilities from scheduling to ensuring safety and quality standards, plus monthly bonus incentives. We offer comprehensive benefits and a supportive team culture.