Store Ops Lead: Guest Experience & Training

Five Below; Willow Street (PA); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a store leadership team member responsible for wowing customers through personal engagement and strong service. The role includes supervising crew, training new associates, and managing daily operations to ensure a fast, friendly checkout and high standards of store presentation.

Ideal candidates have at least 1 year of management experience, excellent communication skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Oversee daily store operations and staff performance.
• Train crew on customer service and store policies.
• Open/close the store, secure cash, and set alarms.
• Assist with receiving, unpacking, and stocking merchandise.
• Drive store sales by optimizing merchandising and customer service.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership team member responsible for wowing customers through personal engagement and strong service. The role includes supervising crew, training new associates, and managing daily operations to ensure a fast, friendly checkout and high standards of store presentation.

Ideal candidates have at least 1 year of management experience, excellent communication skills, and the ability to multitask in a fast-paced retail environment.