Retail Experience Lead: Training, Ops & Guest Service

Five Below; Elgin (IL); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking a capable supervisor to support daily store operations in a fast-paced environment. You will lead crew, oversee customer service, and ensure smooth checkout experiences for guests.

The role requires at least 1 year of management experience, strong communication skills, and the ability to handle multiple tasks while maintaining poise under pressure. A flexible schedule is often involved, including day/evening shifts and weekends.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.

Skills

Management experience

Customer service

Communication

Multi-tasking

Problem solving

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable supervisor to support daily store operations in a fast-paced environment. You will lead crew, oversee customer service, and ensure smooth checkout experiences for guests.

The role requires at least 1 year of management experience, strong communication skills, and the ability to handle multiple tasks while maintaining poise under pressure. A flexible schedule is often involved, including day/evening shifts and weekends.