Customer Experience Leader: Train, Engage & Wow Guests

Five Below; California (MD); Hybrid; USD 22,000 - 30,000; Part time

Job summary

Five Below is seeking an experienced store leadership member to drive customer-focused service and efficient store operations. You will train crew, lead front-end operations, and help meet service score goals while maintaining brand standards.

The role requires 2+ years in management, strong communication, multitasking ability, and composure under pressure. This hourly position offers growth potential and a dynamic retail environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and remain composed under pressure.

Responsibilities

• Ensure crew wow customers with personal contact.
• Train crew on the BEST customer service experience.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Open/close procedures and maintain store cleanliness.
• Recruit, train, coach, and supervise crew.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leadership member to drive customer-focused service and efficient store operations. You will train crew, lead front-end operations, and help meet service score goals while maintaining brand standards.

The role requires 2+ years in management, strong communication, multitasking ability, and composure under pressure. This hourly position offers growth potential and a dynamic retail environment.