Store Ops Lead: Customer Experience & Maintenance

CubeSmart; Provo (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Affordable medical plans

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to balance customer service with daily property upkeep. You’ll manage leasing, payments, and store budgets while maintaining a safe, clean facility and delivering a standout customer experience.

Responsibilities include meeting sales goals, conducting daily site walks, processing invoices, and coordinating with teams to ensure smooth operations. A positive, proactive attitude is essential.

Qualifications

• Positive, outgoing personality with a passion for helping people.
• Experience delivering high quality customer service.
• Self-driven with strong operational focus.
• Basic computer skills including MS Office.
• Ability to work Saturdays.
• Access to a vehicle, valid driver’s license, and insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing solutions with a standout experience.
• Interact face to face with customers and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks (lock checks, show units).
• Rent self-storage spaces, sell merchandise, manage leasing, take payments via POS, and handle deposits.
• Review and approve invoices in the database; manage reports and auctions.

Skills

Customer service

Operational focus

Self-driven

MS Office

Saturdays available

Communication

Adaptability

Tools

POS system

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to balance customer service with daily property upkeep. You’ll manage leasing, payments, and store budgets while maintaining a safe, clean facility and delivering a standout customer experience.

Responsibilities include meeting sales goals, conducting daily site walks, processing invoices, and coordinating with teams to ensure smooth operations. A positive, proactive attitude is essential.