Store Operations & Customer Experience Lead

CubeSmart; Hattiesburg (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account

Medical plans

Job summary

CubeSmart Self-Storage in the United States seeks a Store Operations Manager to oversee customer service, leasing, and daily store tasks. You will build relationships, hit sales metrics, manage payments via POS, and ensure accurate invoices and reports. The role includes property maintenance and budget oversight across the property.

You will lead a team to deliver a standout customer experience, conduct daily property walks, and ensure safe, clean facilities. Weekend hours may apply.

Qualifications

• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without the need for sponsorship.
• Some locations may require Sunday hours.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments via POS, completing daily deposits, and making courtesy calls regarding late payments.
• Managing invoice review and approval in the database; processing invoices and overseeing auction processes.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.
• Daily walks of the property, cleaning units and grounds, opening/closing storage doors (up to 50 lbs).
• Maintaining facility with mopping, sweeping, changing light bulbs, cleaning units, and related tasks.
• Keeping a clean and safe storage facility per company guidelines.

Skills

Customer service

Operational focus

MS Office

Saturdays availability

Driver's license

Work authorization (US)

Tools

POS System

Job description

CubeSmart Self-Storage in the United States seeks a Store Operations Manager to oversee customer service, leasing, and daily store tasks. You will build relationships, hit sales metrics, manage payments via POS, and ensure accurate invoices and reports. The role includes property maintenance and budget oversight across the property.

You will lead a team to deliver a standout customer experience, conduct daily property walks, and ensure safe, clean facilities. Weekend hours may apply.