Store Ops Lead - Auto Parts (Bilingual)

O'Reilly Auto Parts; Burnsville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages and PTO

401k starting day one

Medical, Dental, & Vision Insurance +

Job summary

O'Reilly Auto Parts in Burnsville, NC seeks a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. You will help manage shifts when managers are away and ensure store appearance and processes meet company standards.

Applicants should have strong communication skills; bilingual is a plus; RSS certification is required. Prior auto parts sales and ASE knowledge are desirable and can lead to growth within the company.

Qualifications

• Required: Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures, money/deposits, bank deposits, security checks, and delivery vehicle security.
• All other duties as assigned.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts in Burnsville, NC seeks a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. You will help manage shifts when managers are away and ensure store appearance and processes meet company standards.

Applicants should have strong communication skills; bilingual is a plus; RSS certification is required. Prior auto parts sales and ASE knowledge are desirable and can lead to growth within the company.