Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Parts; Cornelius (NC); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive wages and PTO

Stock Purchase Plan & 401k with Employ

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Zusammenfassung

O'Reilly Auto Parts is hiring a Retail Service Specialist in Cornelius, NC to support the Store Manager and team in sales, service, and operations. The role may include shift management in the absence of store leadership and requires strong communication skills and bilingual capabilities.

This position emphasizes excellent customer interactions and adherence to company policies. Bilingual candidates are encouraged to apply, with opportunities for growth and a comprehensive compensation package

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer phones according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the outside purchase order ledger.
• Process returns and exchanges accurately, issue refunds, and stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and assign Image Maker/merchandising tasks.
• Ensure adherence to posted schedules; manage deviations with management and time clock policy.
• Perform all opening/closing duties, day end procedures, deposits, and security checks.

Kenntnisse

Communication skills

RSS Certification

Jobbeschreibung

O'Reilly Auto Parts is hiring a Retail Service Specialist in Cornelius, NC to support the Store Manager and team in sales, service, and operations. The role may include shift management in the absence of store leadership and requires strong communication skills and bilingual capabilities.

This position emphasizes excellent customer interactions and adherence to company policies. Bilingual candidates are encouraged to apply, with opportunities for growth and a comprehensive compensation package