Bilingual Retail Service Lead (Auto Parts)

O'Reilly Auto Parts; Muncie (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role also assumes shift management in the absence of store leadership. Bilingual candidates are encouraged to apply.

Strong communication skills and the ability to obtain RSS Certification are required. Desired: auto parts retail experience, automotive knowledge, ASE certification, and multilingual abilities.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Answer phones per policy and manage store communications.
• Process buy online/ship to store, transfers, and DC add orders with timely customer contact on shipment arrivals.
• Handle special orders and outside purchases per procedure and log in ledger.
• Process returns and exchanges and issue refunds with correct payment methods.
• Invoice all merchandise before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure staff clock in/out and follow posted schedules.
• Perform opening/closing duties including deposits, security, and vehicle checks.
• All other duties as assigned.

Skills

Strong communication skills

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role also assumes shift management in the absence of store leadership. Bilingual candidates are encouraged to apply.

Strong communication skills and the ability to obtain RSS Certification are required. Desired: auto parts retail experience, automotive knowledge, ASE certification, and multilingual abilities.