Store Ops & Guest Experience Lead

Five Below; Town of Bethlehem (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Five Below is seeking an attentive store leader to help wow customers and train crew on the BEST service experience. You will oversee daily activities, ensure fast, friendly checkouts, and support onboarding.

You’ll manage opening/closing, supervise staff, and collaborate with the leadership team to boost sales while keeping expenses in check. This hourly role starts at $16.50 and offers growth opportunities.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates and ensure quality customer service.
• Assist with receiving, unpacking, and organizing stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking responsibility for store operations, staff, and urgent issues.
• Manage opening/closing procedures, cash, locks, alarms, and daily readiness.
• Support onboarding and ongoing training of associates to improve performance.
• Drive store sales and control expenses through merchandising and staffing improvements.

Skills

Customer service

Leadership

Communication

Multi-tasking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an attentive store leader to help wow customers and train crew on the BEST service experience. You will oversee daily activities, ensure fast, friendly checkouts, and support onboarding.

You’ll manage opening/closing, supervise staff, and collaborate with the leadership team to boost sales while keeping expenses in check. This hourly role starts at $16.50 and offers growth opportunities.