Store Operations & Guest Experience Lead

Five Below; Folsom (PA); Hybrid; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a capable manager to oversee store operations and lead a team of associates. As Manager on Duty, you’ll ensure stellar customer service, accurate cash handling, and smooth daily operations while opening and closing procedures are followed.

The role emphasizes training, merchandising, and driving sales, with a starting hourly rate and a schedule that includes days, evenings, weekends, and possibly overnight shifts.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members wow customers through personal contact.
• Trains crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversees daily activities of all store associates to ensure duties are performed and service is excellent.
• Acts as Manager on Duty, taking responsibility for store operations, staff, and urgent issues.
• Manages opening/closing procedures, securing cash, locking doors, and alarms.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses by optimizing merchandising and performance.
• Partners with store leadership on merchandising procedures and World Recovery.
• Performs store maintenance including cleaning and stock room duties.

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a capable manager to oversee store operations and lead a team of associates. As Manager on Duty, you’ll ensure stellar customer service, accurate cash handling, and smooth daily operations while opening and closing procedures are followed.

The role emphasizes training, merchandising, and driving sales, with a starting hourly rate and a schedule that includes days, evenings, weekends, and possibly overnight shifts.