Store Ops & Customer Experience Lead

Five Below; Elk River (MN); On-site; USD 15,000 - 19,000; Full time

Job summary

Five Below in Elk River seeks an experienced store leader to oversee daily operations as a Manager on Duty, ensuring top-tier customer service, training crew, and driving sales while controlling expenses.

You will oversee stock receiving, merchandising, open/close procedures, and onboarding, with a flexible schedule including weekends and occasional overnight shifts. Must be 18+, with a high school diploma and strong communication.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the customer through personal contact and ensuring fast, friendly checkout.
• Oversee daily activities of store associates to maintain service quality.
• Assist with receiving and stocking to keep shelves ready for sale.
• Serve as Manager on Duty handling operations and staff matters.
• Open/close procedures including securing cash and alarms.
• Assist onboarding and ongoing training of associates.

Skills

Customer service

Communication

Multitasking

Creativity

Stress management

Education

High School Diploma or equivalent

College experience preferred

Tools

Cash register operations

POS system

Job description

Five Below in Elk River seeks an experienced store leader to oversee daily operations as a Manager on Duty, ensuring top-tier customer service, training crew, and driving sales while controlling expenses.

You will oversee stock receiving, merchandising, open/close procedures, and onboarding, with a flexible schedule including weekends and occasional overnight shifts. Must be 18+, with a high school diploma and strong communication.