Store Operations & Customer Experience Lead

Five Below; Monticello (MN); On-site; USD 14,000 - 19,000; Part time

Job summary

Five Below in Monticello, MN is seeking an hourly Manager on Duty to oversee store operations and lead a team of associates. The role emphasizes customer service, merchandising, and daily cash handling to ensure a smooth and engaging guest experience.

You will train crew, coordinate with the leadership team, and support open/close procedures while adapting to a fast-paced retail environment. This position requires at least 18 years old and strong communication skills.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking; maintain composure under pressure.

Responsibilities

• Wows customers by ensuring a fast, friendly checkout experience.
• Oversee daily store operations and supervise associates.
• Assist with receiving, unpacking, and stocking of new merchandise.
• Open or close the store, manage cash, alarms, and daily operations.
• Onboard and train associates to follow store policies and procedures.
• Drive store sales by optimizing merchandising, staff performance, and customer service.

Skills

Store management

Customer service

Verbal and written communication

Multi-tasking

Stays calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Monticello, MN is seeking an hourly Manager on Duty to oversee store operations and lead a team of associates. The role emphasizes customer service, merchandising, and daily cash handling to ensure a smooth and engaging guest experience.

You will train crew, coordinate with the leadership team, and support open/close procedures while adapting to a fast-paced retail environment. This position requires at least 18 years old and strong communication skills.