Store Ops & Customer Experience Lead

Five Below Inc; Edwardsville (Luzerne County); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below Inc is seeking a motivated Store Leader to ensure top-notch customer service and oversee daily store operations. The role includes supervising associates, training teams on BEST service, and taking charge as Manager on Duty when needed.

The position requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling is required, with potential for various shifts.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and remain composed under pressure.
• Creative thinking and problem-solving.
• Flexible schedule including day/evening/weekends/overnight shifts.

Responsibilities

• Wows customers through personal contact and service excellence.
• Train crew on BEST customer service and checkout experience.
• Oversee daily store activities and staff performance.
• Assist with receiving, unpacking, and stocking of new merchandise.
• Act as Manager on Duty and ensure smooth store operations.

Skills

Customer service

Multitasking

Communication

Composure under pressure

Creativity

Team supervision

Flexibility in schedule

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc is seeking a motivated Store Leader to ensure top-notch customer service and oversee daily store operations. The role includes supervising associates, training teams on BEST service, and taking charge as Manager on Duty when needed.

The position requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling is required, with potential for various shifts.