Store Operations Team Leader — Athlete Experience

Dick's Sporting Goods; Towson (MD); On-site; USD 49,500 - 63,500; Full time

Job summary

DICK'S Sporting Goods in Towson, MD is seeking a Team Captain of Off Field Operations to lead inventory, fulfillment, and stockroom execution. You will drive store performance by coaching teammates and coordinating day-to-day operations to keep athletes served and the floor running smoothly.

This role emphasizes accountability, collaboration, and a commitment to delivering exceptional customer experiences in a fast-paced retail environment.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing product information and assistance while maintaining store standards.
• Support the development of short- and long-term plans with store leadership, coordinating operational initiatives and staffing.
• Create effective schedules and manage workload to meet goals while ensuring payroll compliance.
• Build and lead a team, coach teammates, and recognize performance while upholding policies and fairness.
• Enforce safety, loss prevention, and SOPs; ensure teammates comply with policies.

Skills

Customer service

Leadership

Retail knowledge

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Towson, MD is seeking a Team Captain of Off Field Operations to lead inventory, fulfillment, and stockroom execution. You will drive store performance by coaching teammates and coordinating day-to-day operations to keep athletes served and the floor running smoothly.

This role emphasizes accountability, collaboration, and a commitment to delivering exceptional customer experiences in a fast-paced retail environment.