Store Operations Team Lead

Rack Room Shoes; Memphis (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

Rack Room Shoes in Memphis seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will lead, train and guide staff under the Store Manager, stepping in during absences to maintain operations. Focus areas include service standards, sales objectives, and customer experience.

The role emphasizes leadership, operational discipline and loss prevention, with opportunities to drive performance and development of team members.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff.
• Maintain excellent customer shopping experiences and service levels.
• Handle POS transactions in line with policy and procedures.
• Oversee inventory control, pricing and merchandise presentation.
• Assist with scheduling and payroll-related tasks.
• Develop and train direct reports and ensure service standards.
• Support loss prevention and asset protection efforts.
• Act in the Store Manager's absence to run store operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Memphis seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will lead, train and guide staff under the Store Manager, stepping in during absences to maintain operations. Focus areas include service standards, sales objectives, and customer experience.

The role emphasizes leadership, operational discipline and loss prevention, with opportunities to drive performance and development of team members.