Store Operations Team Lead

Rack Room Shoes; Las Vegas (NV); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Las Vegas, NV is seeking a Team Lead to supervise daily store operations and drive sales while ensuring adherence to company policies. You will mentor staff, deliver training, and step in for Store Manager as needed to keep operations running smoothly.

You will oversee customer service, POS transactions, inventory, merchandising, scheduling, and loss prevention, contributing to a safe, welcoming shopping environment and consistent performance.

Qualifications

• Experience supervising store staff and operations.
• Strong communication and interpersonal skills.
• Ability to follow policy and training guidelines.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory controls, pricing, and merchandise handling.
• Lead merchandising, housekeeping, and promotional signage.
• Oversee scheduling and payroll compliance; time & attendance.
• Train and develop direct reports; reinforce customer service standards.
• Loss prevention and safeguarding company assets.
• Develop understanding of day-to-day store operations.

Skills

Customer service

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes in Las Vegas, NV is seeking a Team Lead to supervise daily store operations and drive sales while ensuring adherence to company policies. You will mentor staff, deliver training, and step in for Store Manager as needed to keep operations running smoothly.

You will oversee customer service, POS transactions, inventory, merchandising, scheduling, and loss prevention, contributing to a safe, welcoming shopping environment and consistent performance.