Store Operations Specialist – Growth, PTO & 401(k) Benefits

CubeSmart; Greenfield (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage stores within your district. You will handle customer relationships, leasing processes, payments, and daily housekeeping to maintain a high-quality facility.

You’ll perform property maintenance tasks, assist with unit showings, and ensure compliance with safety and cleanliness standards while working both independently and with a team. The role emphasizes excellent customer service and reliable operations.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer base.
• Self-driven mindset with strong operational focus.

Responsibilities

• Develop customer relationships by identifying self-storage needs and offering solutions while delivering a standout customer experience.
• Interact face to face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and metrics; walk the property for daily operational tasks including lock checks and unit showings.

Skills

Customer service

Interpersonal skills

Operational focus

MS Office

Tools

POS system

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage stores within your district. You will handle customer relationships, leasing processes, payments, and daily housekeeping to maintain a high-quality facility.

You’ll perform property maintenance tasks, assist with unit showings, and ensure compliance with safety and cleanliness standards while working both independently and with a team. The role emphasizes excellent customer service and reliable operations.