Store Operations Specialist—Customer Service & Maintenance

CubeSmart; Kingfisher (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account contributions

Paid Time Off

Affordable medical plans

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage customer interactions and daily property tasks. You will handle leasing, payments, and unit showings, while maintaining a clean, safe facility and delivering excellent service.

The role emphasizes walking the property, performing maintenance, and meeting performance metrics in a dynamic, growth-oriented environment across the U.S.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments via POS, completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Operational focus

MS Office

Communication

Problem solving

Self-motivated

Time management

Education

High school diploma or equivalent

Tools

MS Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage customer interactions and daily property tasks. You will handle leasing, payments, and unit showings, while maintaining a clean, safe facility and delivering excellent service.

The role emphasizes walking the property, performing maintenance, and meeting performance metrics in a dynamic, growth-oriented environment across the U.S.