Store Operations Specialist – Customer Service & Admin

Bassett Furniture Industries, Inc.; Princeton (NJ); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Paid training

Health coverage

Life Insurance

401(k) match

Tuition assistance

Paid time off

Employee Discounts

Showroom environment

Growth opportunities

Job summary

Bassett Furniture Industries is seeking a Store Operations Administrator to support daily store activities, assist the manager with cash handling, orders, deliveries, and customer follow-up, ensuring a high standard of service and operational accuracy.

You will interact with customers, schedule deliveries, assist design consultants, and help maintain financial controls, inventory, and store procedures in a fast-paced retail environment.

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett’s Vision and Values at all times.
• Valid driver’s license and a maintained clear and safe driving record.
• Work as a team with an enthusiastic attitude.
• Effectively communicate with customer, co-workers, and management.
• Read, understand and write the English language.
• Utilize Windows based software, including Word and Excel.
• Navigate and utilize applicable Bassett systems.
• Occasionally lift and/or pull up to 25 pounds.
• Occasionally bend or reach overhead.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned;
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Job description

Bassett Furniture Industries is seeking a Store Operations Administrator to support daily store activities, assist the manager with cash handling, orders, deliveries, and customer follow-up, ensuring a high standard of service and operational accuracy.

You will interact with customers, schedule deliveries, assist design consultants, and help maintain financial controls, inventory, and store procedures in a fast-paced retail environment.