Store Operations Admin — Growth & Perks

Colonial Group; Virginia; Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid training

Health/Dental/Vision coverage

Life Insurance

401(k) plan with company match

Tuition assistance

Paid time off

Generous Employee Discounts

Work in a State-of-the Art Showroom

Opportunity for growth and advancement

Job summary

Bassett Furniture Industries is seeking a Store Operations Administrator to support daily store operations, cash handling, order entry, deliveries, and customer service. The role focuses on maintaining Bassett standards in customer relations, administrative tasks, and operational processes.

The ideal candidate will have a passion for customer service, teamwork, and the ability to communicate effectively with customers and colleagues.

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett’s Vision and Values.
• Valid driver’s license and clean driving record.
• Strong communication with customers, coworkers and management.
• Read, understand and write English.
• Proficient with Windows-based software, including Word and Excel.
• Ability to lift up to 25 pounds occasionally.
• Ability to bend or reach overhead occasionally.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including petty cash reconciliation and balancing the cash drawer.
• Audit daily transactions and service order entries.
• Work with customers to understand, troubleshoot, and resolve post-purchase service concerns.
• Schedule customer deliveries and service calls; conduct customer satisfaction surveys.
• Process service orders and maintain communication on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders; ensure deposits and payments are documented with the Retail Accounting Team.
• Manage store expenses, warehouse procedures, inventory accuracy, and building maintenance.
• Collaborate with HR, distribution centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned; maintain satisfactory time and attendance.
• Assist with floor moves and maintain adherence to floor set guides and visual standards.
• Assist with merchandising and tagging of new merchandise.

Skills

Retail experience

Conflict resolution

Organizational skills

Communication

Windows-based software (Word, Excel)

Read/write English

Team player

Valid driver's license

Customer service mindset

Detail oriented

Tools

Word

Excel

Job description

Bassett Furniture Industries is seeking a Store Operations Administrator to support daily store operations, cash handling, order entry, deliveries, and customer service. The role focuses on maintaining Bassett standards in customer relations, administrative tasks, and operational processes.

The ideal candidate will have a passion for customer service, teamwork, and the ability to communicate effectively with customers and colleagues.