Store Operations Admin — Paid Training & Growth

Bassett Furniture Industries, Inc.; Virginia; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid training

Health coverage

Dental coverage

Vision coverage

Life Insurance

401(k) plan

Tuition assistance

Paid time off

Employee discounts

State-of-the-art showroom

Growth opportunities

Job summary

Bassett Furniture Industries is seeking a Store Operations Administrator to support daily retail operations, assist customers with payments, deliveries, and service follow-ups, and help keep administrative processes aligned with Bassett standards.

The role emphasizes customer service, order entry, cash handling, and posting service surveys, with opportunities to grow within a dynamic showroom environment.

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett’s Vision and Values at all times.
• Valid driver’s license and a maintained clear and safe driving record.
• Work as a team with an enthusiastic attitude.
• Effectively communicate with customer, co-workers, and management.
• Read, understand and write the English language.
• Utilize Windows based software, including Word and Excel.
• Navigate and utilize applicable Bassett systems.
• Occasionally lift and/or pull up to 25 pounds.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned;
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Skills

Customer service

Conflict resolution

Organizational skills

Communication

Teamwork

English literacy

Microsoft Excel

Windows OS

Tools

Word

Excel

Bassett systems

Job description

Bassett Furniture Industries is seeking a Store Operations Administrator to support daily retail operations, assist customers with payments, deliveries, and service follow-ups, and help keep administrative processes aligned with Bassett standards.

The role emphasizes customer service, order entry, cash handling, and posting service surveys, with opportunities to grow within a dynamic showroom environment.