Store Operations Coordinator

Bassett Furniture Industries, Inc.; Westport (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Health insurance

Life Insurance

401(k) plan with company match

Tuition assistance

Paid time off

Employee discounts

Work in a state-of-the-art showroom

Growth opportunities

Job summary

Bassett Furniture Industries is hiring a Store Operations Administrator to support daily store functions, customer service, and scheduling. You’ll work with design consultants, manage parts orders, and help maintain cash controls and service communications.

The role emphasizes teamwork, problem solving, and using Bassett systems to ensure a smooth customer experience and adherence to store procedures.

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett’s Vision and Values at all times.
• Valid driver’s license and a maintained clear and safe driving record.
• Work as a team with an enthusiastic attitude.
• Effectively communicate with customer, co-workers, and management.
• Read, understand and write the English language.
• Utilize Windows based software, including Word and Excel.
• Navigate and utilize applicable Bassett systems.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including petty cash reconciliation, and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation.

Skills

Customer service

Conflict resolution

Time management

Communication

Teamwork

English literacy

Driving

Tools

Windows

Word

Excel

Bassett systems

Job description

Bassett Furniture Industries is hiring a Store Operations Administrator to support daily store functions, customer service, and scheduling. You’ll work with design consultants, manage parts orders, and help maintain cash controls and service communications.

The role emphasizes teamwork, problem solving, and using Bassett systems to ensure a smooth customer experience and adherence to store procedures.