Store Operations Specialist

CarMax; King of Prussia (PA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Job summary

CarMax, located in King of Prussia, PA, is seeking a Business Operations Associate to support store operations, processing of sales, auctions, and appraisals, while delivering exemplary customer service in a fast-paced team environment.

You will handle cash, audit critical paperwork, manage titles and DMV documents, and train new associates while upholding CarMax’s commitment to transparency and integrity.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Data entry

Verbal and written communication

Physical stamina - lift 20 lbs

Confidentiality & integrity

Flexible scheduling

Tools

MS Excel

MS Word

Job description

CarMax, located in King of Prussia, PA, is seeking a Business Operations Associate to support store operations, processing of sales, auctions, and appraisals, while delivering exemplary customer service in a fast-paced team environment.

You will handle cash, audit critical paperwork, manage titles and DMV documents, and train new associates while upholding CarMax’s commitment to transparency and integrity.