Store Operations & Customer Service Associate

CarMax; Gaithersburg (MD); On-site; USD 25,000 - 51,000; Full time

Job summary

CarMax is seeking a Business Operations Associate at our Gaithersburg, MD location to support sales, auctions, and appraisals while delivering exceptional customer service and accurate paperwork processing.

You will handle cash management, audits, and coordination across departments in a fast-paced store environment, emphasizing integrity and clear communication with customers and teams.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Verbal and written communication

Data entry

Confidentiality

Physical ability to lift up to 20 lbs

Flexible schedule

Tools

Microsoft Office

Data entry systems

Job description

CarMax is seeking a Business Operations Associate at our Gaithersburg, MD location to support sales, auctions, and appraisals while delivering exceptional customer service and accurate paperwork processing.

You will handle cash management, audits, and coordination across departments in a fast-paced store environment, emphasizing integrity and clear communication with customers and teams.