Operations & Customer Experience Associate

CarMax Business Services; Sporting Hill (PA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Floating holiday

Holiday premium pay

Job summary

CarMax Mechanicsburg is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and related paperwork with accuracy and integrity. You’ll deliver strong customer service, manage cash, audit documents, and communicate clearly with customers and teams in a fast-paced environment.

This role requires strong organizational skills, proficiency with Microsoft Office, data entry, and the ability to lift up to 20 lbs.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Organizational skills

Data entry

Communication

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax Mechanicsburg is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and related paperwork with accuracy and integrity. You’ll deliver strong customer service, manage cash, audit documents, and communicate clearly with customers and teams in a fast-paced environment.

This role requires strong organizational skills, proficiency with Microsoft Office, data entry, and the ability to lift up to 20 lbs.